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Full-time Ambulatory Care Manager RN

at UCSF Health in California

Location: San Francisco, California

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as the number one hospital in California – and among the top six in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Job Summary:
Directs the delivery of interdisciplinary clinical / nursing services, and ambulatory care, for multiple clinic (s) or center (s). Accountable for adherence to patient care practice standards, external regulations and accreditations, and overall direction and management of the clinical staff. Ensures patient care standards are achieved and in alignment with internal policies and external regulations.
Responsible for overseeing the investigation and resolution of patient complaints. May also manage practice or center management operations. Responsible for overseeing ongoing clinical performance and quality improvement in the area of outpatient solid tumor oncology.


• Minimum five years nursing experience
• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR certification
• Bachelor's Degree in Nursing required or an equivalent combination of education and relevant experience
• Experience working as RN in cancer services
• Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served and the requirements for the delivery of services
• Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
• Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines
• Ability to create and maintain a goal-oriented climate of teamwork, and collaboration
• Knowledge of relevant healthcare information technology and patient care workflows and processes
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
• Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry
• Demonstrated organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion
• High level of initiative and ability to work independently
• Strong knowledge of relevant healthcare and clinic operations including information technology, patient care workflows and processes
• The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications
• One year supervisory, project management or quality healthcare experience
• Master's Degree
• Training in quality improvement or Lean methodology
• Experience in large academic medical center setting
• Experience with QA/The Joint Commission process for quality improvement

• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR certification

Living Pride Standards:

Service Excellence:
• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment:
• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity:

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

Reference : Ambulatory Care Manager RN jobs

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Published at 11-01-2019
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