This job ad has been posted over 40 days ago...


Full-time Network Voice L2 Support

at fivjob in Sussex

Role : Network Voice L2 Support


Well verse knowledge on Signalling Server and its Applications TPS, NRS, PD

Knowledge on CS1K Control cards and IPE cards.

Knowledge on Call pilot and its integration techniques

Knowledge on Nortel Proprietary ELAN and CLAN concepts

Knowledge on IP phones (1120, 1140 etc..) registration and its functionality

Hands on experience with PRI troubleshooting and its connectivity issues

Knowledge on ShoreTel systems and its ACD routing functionalities

Knowledge on Nortel Call routing configurations and good hands on experience

Should be well versed with Nortel system configurations such as CDB, RDB,
SPN, CDP etc.

Should have Knowledge on IP Protocols such as H.323, SIP and ISDN Concepts.

Knowledge on Avaya AURA messaging and its configurations

Knowledge on Backup procedure for Nortel, Call pilot and ShoreTel systems

In-Depth Knowledge on ShoreTel Contact center ACD configurations

Knowledge on Call Billing Applications and its reports

Knowledge on Default ACD reports and customized reports

Should have an experience in vendor co-ordination for Telecom ISP issues and
handling PBX issues

Work experience in handling MACD requests and ticketing tools.

Knowledge on On-net and Off-net calling and routing techniques

Basic Knowledge on Conferencing systems ( Audio, Video and Web )





Reference : Network Voice L2 Support jobs

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Published at 02-02-2019
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