Client Service Manager Full-time

at Jobisite in California (Published at 01-03-2018)

Are you an experienced leader with the ability to inspire your team to meet and exceed client goals? Do you think strategically with program execution? Then you would be a great fit for BDSmktg as a Client Service Manager!

The Client Service Manager will be the direct contact for multiple brands within a consumer electronics Break Fix program for a major US retailer. Duties include client management, internal operations coordination, cross functional coordination, field team communication, and developing team members. This role should be able to manage other team members, analyze program results, and make strategic recommendations to the client and BDS senior management.

What is Break Fix? The maintenance and merchandising of interactive displays to ensure brands are optimally represented at retail.

We work hard, so we can play hard. There is no “I” on our team. We care about people, building relationships, growth, excellence and results.


Bachelor’s Degree or equivalent work experience
Minimum 4+ years of industry experience
Proven track record of success in client service and client relations
Experience managing multiple brands preferred
Experience with consumer electronics brands preferred
Must have extensive understanding of client industries and the applicable industry environment
Responds to questions honestly and in a candid, straightforward manner
Understands the strategic direction of the client and enables the account team to create added value programs that achieve client goals and objectives
Excellent written and verbal communication and presentation skills
Must possess strong team management, client management, communication, complex problem solving, strategic, and project management skills
Must be flexible and able to adapt to changes and respond supportively in working with various circumstances and people
Must be proficient in MS Excel, Word, Outlook, Power Point; experience with Tableau is a plus
Must meet all pre and post-employment requirements, including but not limited to background check, drug screen, and motor vehicle review
Some travel required (less than 10%)


Act as primary client contact, build relationships with client, provide program coordination, and implement action plans
Manage and deliver on ad hoc projects: inclusive of planning, budgets, pacing, asset management, data system management & reporting, AR management
Communicate program status to the brands and account management
Communicate display opportunities, timelines and requirements
Manage field questions and provide guidance on issues
Review data for quality assurance as needed
Work closely with cross-functional departments in support of the account and program
Analyze data including but not limited to: display functionality opportunities
Create, organize and prioritize various program materials
Act as the team’s brand expert for brands and associated displays that you manage
Act as a mentor to direct report(s) and within the overall team environment
Other tasks as requested by management


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is required to:

Regularly sit, stand, walk, talk and/or hear, and drive
Regularly carrying and lifting objects up to 10 lbs.
Frequently travel via flight or other modes of transportation
Continuous hand/eye coordination and fine manipulation


Apply online for this opportunity to be considered
Participate in a phone interview with a recruiter
If qualified, you will be moved along in the process and interview with a hiring manager
If hired, passing background check, motor vehicle review, and drug screen is required

BDS Marketing, LLC. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDSmktg is an award-winning retail marketing and sales partner. With over 30 years of experience guiding customers through the buying journey, we are experts at powering sales for the world’s top brands. BDSmktg offers our clients fully integrated solutions that drive brand demand and sell-through: Brand Advocacy, Retail Readiness, Retail Environments, Research, Commercial, and Digital Marketing. We craft custom solutions from our suite of services, and our specialized teams ensure your brand is ready for each new selling season. Founded in 1984, BDS Marketing, LLC. is headquartered in Irvine, California with regional offices in Columbus, Ohio and Chicago, Illinois.
Reference : Client Service Manager jobs

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