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Full-time Salesforce Service Cloud

at yaduvansi0871 in New Jersey

Position: Salesforce Service Cloud Functional Consultant

Location: Cranbury, NJ

Duration: 6+ months C2H

Interview: Phone

Visa: GC/USC

 

 


Job location is Cranbury, NJ. Travelling to Houston, TX will be required.
Candidates who are not able to relocate onsite to Cranbury, NJ but
available for remote work from any location in US and fully willing to travel
to NJ, Houston and other US locations whenever required, VSI can consider these
resources as well.  

The Salesforce Service Cloud Functional Consultant will responsible for
conducting business analysis in customer service transformation projects that
include operational improvement assessment and business process design. Strong
Service Cloud knowledge is required - both functionally and technically - to
help clients across multiple industries design, architect and implement
improvements to their Service, Field Service and Customer capabilities.

We are seeking a Salesforce Cloud Professional to work with business process
and development teams to design, implement and deploy Salesforce Service Cloud
applications to a wide variety of clients at the enterprise level. The
candidate will be responsible for defining business requirements, as well as
developing functional designs to create and effectively demonstrate solutions
that address customer requirements. Candidates should be able to facilitate
solution design trade off sessions that evaluate potential design options and
balance business value against the cost of development and ongoing maintenance
effort. Candidates should have an understanding of Contact Centers and/or Field
Service and the key operational metrics and performance indicators used to
manage a Customer Service environment. Candidates should possess knowledge of
the relationship between a Customer Service environment and other Business
units. Candidates should have knowledge of one or more key technology enablers
used within a Customer Service environment such as Computer Telephony
Integration, Portal self-service, Knowledge or Case Management.

 

Candidate must be willing and able to travel domestically approximately 80%
of the time.

 

Key responsibilities may include:


Contribute to the pre-sales process and work with Visionet prospects to
help define the implementation roadmap
Contributing to project teams on Service Cloud engagements, spanning the
standard project lifecycle from strategy/visioning through
implementation/post-implementation support with responsibilities across
business and technical work streams.
Driving collaborative Customer Service business process, business
requirements and functional design discussions with clients, focusing on
business value to make real-time design decisions
Supporting change management and business readiness activities to deploy
Service Cloud, Field Service Lighting and/or Communities to end users
Collaborating with other Customer & Channels and Visionet Technology
practitioners to develop points of view and assets that promote Visionet
business in Salesforce.  

Basic Qualifications


Minimum of 2 years of Contact Center, and Customer Service experience
Minimum of 2 years of experience in Salesforce.com with a focus on Service
Cloud and/or Field Service Lightning
Minimum of 4 years of consulting experience
Minimum of 3 years of requirements gathering and design experience,
including process mapping and gap analysis
Minimum of 4 years of functional understanding of leading CRM and Customer
Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow,
or Microsoft Dynamics CRM Preferred Skills


Salesforce Certifications (3 or more) including Service Cloud
Experience implementing Service Cloud enterprise integration architectures
Experience designing Service Cloud integration solutions
Strong knowledge of Salesforce architecture components - sales, service and
marketing clouds  

 


Reference : Salesforce Service Cloud jobs


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Published at 20-03-2019
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