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Genesys Framework + Multimedia routing consultant Full-time

at IT America in United States Of America (Published at 02-03-2018)

Position: Genesys Framework + Multimedia routing consultant
Duration : 12 + months
Location: Hartford, CT

Job Summary:

• Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
• Genesys certification in Routing
• Experience in developing Routing workflows using Composer
• Extensive SCXML troubleshooting
• Experience in Orchestration Server
• Extensive knowledge in GRAT
• Experience in ECMA scripting
• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills

Primary Responsibilities:
- Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
- Coordinate activities with other technical and functional areas as required
- Work may include sensitive healthcare information, data, trends, or claims
- Support other team members, removing technical road blocks, and suggest new technical solutions

Reference : Genesys Framework + Multimedia routing consultant jobs

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