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Customer Service Representative Full-time

at ERK Communications, LLC in Georgia (Published at 13-03-2018)

We are in need of 10 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the amount of needed support for their customers.

Summary/Objective:
The customer service representative is responsible for providing effective customer service skills by using excellent communication skills, knowledge of company’s programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies.

Job Description:
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Works closely with the credit department to resolve disputed credit items.
4. Provides timely feedback to the company regarding service failures or customer concerns.
5. Partners with the sales team to meet and exceed customer’s service expectations.
Skills
1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Work Environment:
Work From Home/ Remote Location

Position Type and Expected Hours of Work:
Minimum of 15 hours per week/ Set your own schedule

Starting Pay $10-14 per hour

Reference : Customer Service Representative jobs


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