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Full-time Technical Writer

at bill_thomas in California

Job Title   : Technical Writer
Location   : San Bruno  - California
Duration  : Contract
Note: ?US Citizens and those authorized to work in the US are encouraged to
apply. We are unable to sponsor H1b visa?s at this time"

Job Description:


Description:

Looking for a highly-motivated resource to help with the migration and
optimization of Knowledge Base articles. The ideal candidate will have
experience in Information Architecture, Creative / Content Writing and some
minimal Search Engine Optimization (SEO) exposure, with a GREAT ATENTION TO
DETAIL. Candidate needs to be proficient in MS Word, Powerpoint, web based
applications (ideally Helpdocs). Experience with video editing software
(ideally camtasia) and retail industry are preferred.

Primary Responsibilities:
? Assist Content Manager with migration of content from one platform to
another.
? Ensure articles are of high quality, consistent, and appropriate for
intended audience.
? Work to improve migration processes for efficiency.
? Ensure articles are tagged appropriately, have excellent meta data content,
and icons where needed.
? Collaborate with content owners for accuracy/validation of message.
Secondary Responsibilities:
? Work directly with Product Managers and Subject Matter Experts to produce,
update, and maintain high quality employee-facing documentation and training
support aids for key business processes and deeply technical software products.
? Deliver documentation in various formats: Knowledge Base articles, user
guides, FAQs, animations, graphics and micro-learning videos.
? Leverage feedback data to analyze existing platform and content and
identify improvement opportunities that will contribute to improving the user
experience.
? Analyze, revise and refine existing knowledge base content in alignment
with user feedback data and eCommerce strategic goals.
? Bring innovation and experimentation to product documentation.
? Develop traceable metrics to quantify the success of our execution and
drive adjustments.

Requirements:
? 2-4+ years? experience of researching, writing, editing, and reviewing
product documentation and content in support of a technical product or change
management process.
? Ability to successfully work both independently and as part of a team.
? Strong working knowledge of Microsoft Word and Powerpoint
? Excellent problem solving, organizational, interpersonal, and oral/written
communication skills.
? Adaptable and detail-oriented with a focus on execution to ensure quality
of deliverables and continuous improvement of process and tools.
? Ability to balance multiple priorities in a dynamic, fast-paced environment
and meet assigned deadlines.
? Provide and receive effective feedback from others.
? Ability to quickly grasp complex concepts and make them easily
understandable in text and pictures.
? Other helpful skills:
oVisual design, Storyboarding, and audio/video scripting skills.
oPrior experience with Confluence, HelpDocs, and Adobe Experience Manager.
oSolid knowledge of course development software (Camtasia, Elucidat,
Storyline, Captivate, Articulate, etc.).
oWell rounded understanding of HTML/CSS, SEO, and web applications.

This role is based in San Bruno, CA


Reference : Technical Writer jobs


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Published at 03-07-2019
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