Java Production Support Full-time

at asheet in Kentucky (Published at 13-03-2018)

Position : Java Production Support
Location : Louisville, KY
Duration : 6+ months Contract

Perform detailed analysis on system issues to determine root causes
and propose solutions
Trouble shooting experience involving vendor application and
virtual machine/network drive
Diagnose based on the error logs if issue is associated with
Strong ability to work independently on complex issues, and to
collaborate efficiently within Humana support team to resolve system
issues quickly
Proactively should be reaching to other Infrastructure teams with
Willingness to work in shifts between 4:00 A.M. to 9:00 P.M. EST
(rotational), after KT completes most of the time with 7:30 A.M. to
4:30 P.M. EST as that?s peak period Business team would be available
Needs to voluntarily extend shift based on the criticality of
production issue
Takes ownership of the issue and stays on top of it until
Team would be reaching out to Technical resource anytime between
Monday to Saturday, based on issue occurrence for review and guidance
(if technical help needed)
Good communication skills ? verbal and written
Would be responsible to provide issue related updates to Business
Team/Scrum Master
Challenges ? issues arising each time might be due to different
causes, sometimes known/unknown.
Prior Edifecs application knowledge would be a plus
Basic understanding of EDI/X12 structure would be a plus
(specially 837 and 835 transaction types)
Providing KPO support team the ability to resolve production
Performing daily KPO related activities, during production/qa
issues will prioritize on reviewing it
Creation of Tickets onto Humana Service Desk and Edifecs portal,
periodical updates and resolution.
Ability to capture, read, understand, interpret tracers captured
onto Dev environment
Performing claim run/test onto Dev or QA environment based on
issues being reported by Business team
New environment setup, build and vendor software installs and

Reference : Java Production Support jobs

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