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ServiceNow Admin Full-time

at Agile Enterprise Solutions in California (Published at 04-06-2018)

Job Title   : ServiceNow Admin
Location   : Sunnyvale, CA
Duration  : Contract
Note: ?US Citizens and those authorized to work in the US are encouraged to
apply. We are unable to sponsor H1b visa?s at this time"

Job Description:

    ServiceNow - SaaS-L3 (Mandatory)
As a Lead Administrator, you should be able to act as a Single point of
contact for the technical tower in front of the customer management. Ensure
proper communication and quick resolution as a crisis manager. Responsible for
Vendor Management and people management. Drives day to day operations and work
plan allocation/management. Conduct periodic reviews with teams. Weekly and
monthly status reports to higher management. Participate in business meetings
with various stake holders. Take corrective actions based on the customer
satisfaction surveys. Drive service improvement programs. Ensure adherence to
quality / security standards defined for the engagement Perform Trend analysis,
identify top few incidents and work with respective teams/individual to
minimize the incidents. Effort estimation/reviews on need basis for new

Reference : ServiceNow Admin jobs

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