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Full-time Field Services Tech

at maaz.khan in Texas



Job title: Field Services Tech

Level of support ( L1/ l2/L3/ above): L2

Duration: No Duration at the Moment

Location: Allen, TX



Shift details and Hours/Days: M-F 9am CST to 5pm CST

Employment type: TP/ FTE/ Contract to hire: TP

Primary and secondary skills: Under supervision of Regional Field Service
Manager install configure, service, maintain information technology systems
and applications. Maintain a daily IMAC, Incident, and Refresh resolution
rate of 5+ tickets per day

Detail JD : Imaging and reimaging of Windows Dell Hardware

o IMAC

o Perform Software Installations

o Smart Hands Activities

o Provide remote support for users traveling or at home.

o Provide accurate asset information within ticketing system to ensure an
accurate asset database

o Perform refresh of end user devices in alignment with refresh schedules

o Assist with inventory activities as required weekly and monthly

o Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day

o Ability to work within Service Now

o Strong ability to interact with Customers



WFH available due to COVID - No, 100% fully in the office - candidates must
be 100% vaccinated

Reference : Field Services Tech jobs


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Published at 08-02-2022
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