CRO Account Manager for a Growth Consulting Firm at Remotivate / employment-usa.net

This job ad has been posted over 40 days ago...

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CRO Account Manager for a Growth Consulting Firm

at Remotivate in Ontario

Hello, CRO Account Managers!

My name is Sina and I am the CEO at Conversion Advocates - a Growth Consulting Firm. We provide a data-driven and customer-focused approach to the growth strategy for our clients and build CRO programs that produce massive ROI.

We are looking for a motivated and passionate Conversion Rate Optimization (CRO) Account Manager to join our team. The CRO Manager will work on a portfolio or client projects to support our team in driving results and growth.
This will be a once in a lifetime opportunity to learn from and work with a team that has reliably driven results for over a decade. A part of the role is for you to develop your skills, experience, and grow into more responsibility over time. You will receive feedback, best-in-class training, and be able to model our processes for how to understand an industry, gain insights into customer behavior through our research methodology, and apply these insights to optimizing the customer journey.

This is a full-time remote position.

We are looking for a CRO Account Manager specifically with these requirements:

Native English or close to a native speaker (important for consistent client interaction).
3+ years of client management experience in a role at a digital agency or consulting firm
Strong ability to present data or insights tied to overall growth strategy
Strong understanding of how to apply insights and recommendations to the customer journey
Strong ability to navigate the politics of client communication
Passion for building relationships, interacting with clients
Strong project management skills and the ability to drive multiple projects forward simultaneously

Nice to have:
CRO or UX training or certifications
Basic understanding of user experience or usability principles
Basic understanding of growth marketing or growth-stage startup environments
Experience interfacing with analysts and developers
Knowledge of a/b testing tools and interpreting results with Optimizely, Intellimize, VWO, Convert, or Google Optimize
Experience with analytics platforms like Google Analytics, Mixpanel, or Heap

Your responsibilities will include (but are not limited to):

Client Onboarding Process:
Work with the Chief Growth Officer to create amazing experiences from sales through client onboarding
Build 90 Day growth plans based on inputs from discovery and scoping calls
Ensure successful 90 day CRO onboardings by coordinating across internal teams to hit deadlines and fulfill deliverables
Client Management:
Look for potential roadblocks and find preemptive solutions to keep projects on track with clients and internal teams
Provide client exec teams with direct and assertive feedback on a needed team or process improvements
Ability to overcome objections or push back on issues from senior decision-makers (CMOs, VPs, Directors) that could impede project success
Escalate any major client issues to the management team
Handle weekly CRO Sprint calls (from planning the agenda, presenting reports, to coordinating follow-up tasks via Clickup for the team)
Build Long Term Strategic Partnerships:
Be accountable for lifetime value and client retention metrics
Own Quarterly Business Reviews to showcase results and insights, evolve strategy, and communicate client’s CRO team and process improvements
Provide upsell recommendations on research services that will drive growth for clients
Customer Research and Presentation:
Collaborate with the CRO team on strategy and research deliverables
Work with CRO analysts on timelines for the research roadmap
Create professional client-facing research presentations (with the research team)
Present research to client executive teams and get buy-in on test hypotheses
Learn to activate quantitative and qualitative customer research

Growth Opportunities/Perks:

The team is fully remote and we give you autonomy to manage your time and work
You would get to work with one of the best and most passionate CRO teams in the industry
We have a best in class CRO training and development program
We only work with awesome clients on awesome products where we drive measurable growth
We believe strongly in work/life balance and empowering the team to continually learn and grow
A built-in part of this role is helping you improve your research skills, analytics skills, testing methodology, and building a track record of success in CRO
You will be a valuable part of helping shape CRO and our research offerings as we scale
There will be a direct and defined path of how you become a high performer and how you will progress in the CRO industry
Your time will be spent on CRO strategy, research, testing, and reporting (but you have an 18 person team to support every other aspect with you)
If you want to be a part of transforming the digital marketing industry with a new and more sophisticated approach to CRO, then you won’t find it anywhere else but here.

This Position Is Perfect For You If…

You're an Excellent Communicator
You have excellent interpersonal, written, and verbal skills that allow you to explain complex topics in simple ways. You are able to clearly get your point across and get all stakeholders aligned on a common goal.

You're a Detailed-Oriented Problem Solver.
You have strong analytical skills and a detailed approach to problem-solving. You have sharp attention to detail and can spot inefficiencies in strategies and find creative solutions based on your analysis and observation.

You have a Learning and Growth Mindset.
You won’t be expected to know everything from the start, but you’ll need to be motivated and quick to learn new information. You have the ability to acknowledge that everything can always be improved and that you can approach each challenge with a positive ‘can-do’ attitude.

Reference : CRO Account Manager for a Growth Consulting Firm jobs

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