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Description
With limited guidance, implementation and monitoring of assigned activity or processing area (recruitment scheduling, offer letters, case management, benefits, compensation , disbursements, etc.)
As the advanced level client service role undertakes complex or unprecedented assignments.
Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end.
Monitors workflow at each step, ensures completion and required approvals are in place, identifies roadblocks and follows through to resolution.
Develops reports for more senior professionals and management on process interruptions and inefficiencies.
May require country, region or subject matter expertise to perform role .
As directed, provides analytical support for assigned process or solution.
Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower level staff on improving adherence to process standards.
Significant interaction across all HR COEs, advisors and process areas.
Support Admin and Advisor assignments base location and other APAC countries.
Undertakes regulatory tasks for multiple countries and act as backup for Advisor work for the region.
Handle vendors, process invoices and act as an escalation point.
Serve as an escalation point for HR Contact Center, providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE.
Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution.
Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data. Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes.
Provides recommendations for improvement in efficiency, customer satisfaction, etc.
Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff.
May recommend solutions for corrective actions. No direct reports, provides guidance to more junior professionals as needed.

Qualifications
Bachelor's degree or the equivalent combination of education and experience is required.
Competent in English and Chinese languages (both written and spoken) to support the APAC client groups
5 years of total work experience is preferred.
Reference : Analyst, HR Service Delivery (APAC) jobs

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Published at 24-04-2022
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