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IT Support Tech
at Global Channel Management, Inc. in New York
IT Support Tech needs 5 years’ experience in an IT service desk environment
IT Support Tech requires:
5 years’ experience in an IT service desk environment providing technical support to a remote user base via telephone, face to face and remote desktop/management tools
Bachelor’s degree in computer science/technical discipline preferred
Computer systems or A+ certifications are a plus or equivalent combination of education and experience.
Must have Cisco AV Experience.
Excellent knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX
PC, Mac, Active Directory, LDAP,
Experience supporting C Level Executives
Office 365
ITIL certification
SAP knowledge
IT Support Tech duties:
Provides technical support and guidance to users; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of IT support requests
Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets
Respond to support requests and communicate with end users throughout the support lifecycle via the ticketing system
Troubleshoot application performance issues, and may recommend upgrades, patches and new applications and equipment
Support Video Conferences, AV Equipment, Digital Screens, and Mobile Devices
Must be able navigate multi-location environment with agility and flexibility
Execute SQL statements or scripts
Execute Unix commands
Install apps
Reference : IT Support Tech jobs
Reference : IT Support Tech jobs
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Published at 24-04-2022
Viewed: 165 times
Viewed: 165 times