Full-time Desktop Support

at VDart in Nebraska

Job Title: Desktop Support(Must have VDI & Migration experience)
Omaha, NE
Technical Skills – Mandatory
• More than 5 years of experience in Desktop Support
• Experience in User Support environments.
• Experience in Windows 10 Upgrades.
• Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
• Be able to install, maintain and troubleshoot MS Office Applications.
• Install VDI client software remotely or on desk of end-users.
• Strong understanding of internetworking concepts; File shares, TCP/IP, DHCP, DNS.
• Strong knowledge of client/server computing.
• Knowledge on Interconnecting computers and peripherals (e.g monitors, Printers, Scanners).
• Experience in backup and restore of user-profiles settings such as Favorites, Documents, network drives and other preferences.
• Understanding of Remote Desktop Protocol.
• Experience on End User Computing Projects.
• Experience in working on Windows OS Upgrade projects.
• Experienced on providing hand and feet support for end-user Hardware refresh projects.

Technical Skills desired (Not Mandatory):
• Experience in supporting users working Virtual Desktop Infrastructure.

Key Responsibilities:
• Provide white-glove support for end-users who are being migrated from Windows 7 to Windows 10 virtual desktop
• Assist users with any technical issues (hardware, software, connectivity, etc)
• Troubleshoot VDI client software issues during migration
• Troubleshoot issues using desk side, phone, and remote support.
• Troubleshoot Hardware, Software and Network issues reported by end-users.
• Configure and Troubleshoot Desktop Applications.
• Local Coordination of Migration and end-user support.
• Collaborate with other Technology Teams to resolve end-user issues.
• If necessary, liaise with third-party support and PC equipment vendors.
• Create/update and escalate user tickets as needed

Reference : Desktop Support jobs

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Published at 10-05-2022
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