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Full-time Sr. Rep, Client Processing

at BNY Mellon in Maharashtra

Client Processing - S5
• Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs complex operational tasks in a product or functional area.
• Conducts independent analysis and policy interpretation.
• Performs complex, manual processing of updates to client accounts or company records.
• Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues.
• May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
• Responsible for the quality and completion of own work.
Qualification:
• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelor’s degree preferred.
• 5-7 years of total work experience preferred.
• Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
“Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums”

Reference : Sr. Rep, Client Processing jobs


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Published at 29-05-2022
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