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Customer Service Agent needs 5 years of service industry experience managing service operations and / or service scheduling experience
Customer Service Agent requires:
 Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
 Must have strong interpersonal skills to effectively communicate with both internal and external clients.
 Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
 Able to prioritize work activities based upon financial impact to desired business goals.
 Experience and/or basic project accounting or costing principals is desired.
 Able to influence diverse teams to accomplish tasks/goals.

Customer Service Agent duties:
 Receives customer requests for unscheduled or scheduled service.
 Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer.
 Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
 Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Upon completion, reconciles all service requests daily.
 Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules.
 Maintains consistent communication with assigned Technicians.
 Follows up on activities to ensure completion in an established timeframe.

Reference : Customer Service Agent, Pays $18/hr jobs

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Published at 06-06-2022
Viewed: 153 times