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Full-time Intermediate Representative, Cash Processing/Funds Transfer

at BNY Mellon in Maharashtra

Cash Processing and Funds Transfer - S4
• Serves as a team supervisor/work leader for the day-to-day operations for a small team of Cash Processing support staff.
• Guides the team and ensures processing deadlines are met.
• Performs day-to-day work when necessary. A
• llocates customers work to small team of staff and monitors workflow to maximize productivity and quality to meet deadlines and daily goals.
• Reviews and approves work conducted by lower-level staff.
• Performs day to day work when needed.
• Researches and resolves escalated complex client inquiries received by phone and email.
• Leverages a strong understanding of the Cash Processing protocols and equipment. Monitors equipment to ensure maintenance and upkeep is current to provide maximum usage.
• Communicates with large and/or complex clients to discuss low risk pay or no pay decisions and performs adjustments.
• Performs leadership duties for a small team, such as workflow execution, assisting junior staff, quality control activities and other senior operator duties as assigned.
• Completes all reports as required accurately and on time. No direct reports.
• Provides guidance to less experienced Cash Processing associates as needed.
• Responsible for the quality and completion of own work.
Qualifications:
• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelor’s degree preferred.3-5 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
“Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums”
Reference : Intermediate Representative, Cash Processing/Funds Transfer jobs


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Published at 06-06-2022
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