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Full-time Application Support

at DPR Solutions in Maryland

Job Overview:
Provide application support for mission critical enterprise J2EE applications. The ideal candidate will have excellent customer service skills along with the ability to learn new applications and business quickly. Provide hands-on production support for critical applications. • Responsible for resolution and escalation (as appropriate) of incidents raised by Tier 1/2 Help Desk. Performing RCAs for production incidents and preventing reoccurrences. • Design and Build tools to enhance the support function. • Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams. • Participate in on-call rotation for application support, including weekends and off-hours. • Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting. • Create and improve system documentation (Run Books) • Produce production metrics and management scorecards.

Requirements:

2-5 years of work experience in Applications Support with enterprise J2EE applications in a Unix environment.

Candidates must have strong SQL Knowledge.

Candidates need to have strong Unix/Linux experience. (Unix Shell scripting and/or Perl).

Provide hands-on production support for J2EE applications.

Experience with ITIL process and Remedy for issue/ticket management

Experience reviewing application and other logs to determine root cause and resolution.

Ability to take ownership of complex issues and see them through to resolution.

Willing to provide support on a rotating shift schedule

Excellent written and verbal communication skills necessary to communication production issues and resolution status.

Excellent interpersonal skills, team player, with an ability to multi-task and remain calm under pressure.

Qualifications:
Education: Bachelor’s degree in Computer Science, Engineering or related technical field
Reference : Application Support jobs


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Published at 09-06-2022
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