Desktop Support at Jobisite / employment-usa.net

This job ad has been posted over 40 days ago...

applicants

Desktop Support

at Jobisite in United States Of America

Job description

4+ years’ desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients.
Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as Microsoft/Comptia, and Scripting, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,
Ability to Work in a Team, Ability to Prioritize Projects
Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.
Onsite End User Device Management activities includes all core services
Must be able to install applications on client environments, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system.
Provides support for other end users in the organization, ability to work and resolve hardware problems.
Manage and maintain all end user devices comprising of laptops, printers, mobile devices and AV conferencing devices
Ability to respond to queries in a quick manner that results in great user experience
Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, and peripherals with routine maintenance
Update the appropriate systems in a timely manner when any equipment or Software changes are made
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Create, maintain, and distribute reports of progress to senior leadership
Familiar with migrating systems from Windows 7 to Windows 10 or higher platforms
Maintain client databases (Remedy, CMDB, etc.) with up to date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Use call logging system to accurately record telephone requests if required.
Reference : Desktop Support jobs

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