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Full-time Admin and Tech Support

at Teamficient in Philippines

Urgent Hiring! REMOTE WORK!
ADMIN & TECH SUPPORT with Excellent Spoken & Written English! (5 years + experience)

Company: Teamficient - www.teamficient.com
SALARY RANGE: TBD (Negotiable salary for highly experienced candidates)
HOW: See details below

Time Range: in between 7AM – 7PM CST (graveyard shift)
Working Hours: 9 hours a day (8 working hours with 1 hour break)
Day Off: TBD (2 days in a week)


What's in it for you?
1. Competitive Salary and salary increase depending on performance
2. Full-time job, 40hrs/week
3. Paid training and additional bonuses
4. SSS, PhilHealth & PAG-IBIG Contribution
5.Holiday pay, overtime pay, night differential pay & 13th month pay.
6.Leave credits & HMO after regularization.



A. Full Job Description & Qualification:

-Update user and facility data in tracking spreadsheet and portal
-Facility ID#s
-Provide first line of customer support for common problems (browser refresh, helping with password resets etc.)
-Then triage and escalate to the right person as needed.
-Correspond with new customers to identify need, solve if possible, and triage the need by priority.
-Escalate accordingly to right party (workflow, tech, leadership, walkthrough demo)
-Correspond with new customer facility partners to help move along our integration implementations (a good amount of follow ups here).
-Help us follow up / escalate when implementations aren’t moving after a certain period of time.
-Once a month, use the DN Portal to download the customer list, then add/delete users from the “customer” tag in HubSpot
-Collections: After a certain period with automated reminders, send a personalized, then send to in-charge or make the first follow up call.
-Once a month, compare invoices in Chargebee to those in Quickbooks to match



B. System Requirements:

o Desktop/Laptop
o Intel Core i5
o 4GB RAM for multitasking requirements
o Workstation free from any Noise and Distractions
o Backup Internet Connection
o USB Headset with Noise Cancelling
o Backup for Power Outage: Generator/UPS or Alternative Location


This is long-term employment and you’ll work with an awesome team who will guide you in your work at home job!


If you have any questions, you may send an email to hr@teamficient.com.



Reference : Admin and Tech Support jobs


Recent jobs at Teamficient
Full-time Administrative Assistant at Teamficient in Philippines 30-06-2022

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Published at 30-06-2022
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