Analyst, Account Management- Tokyo, Japan at Jobisite / employment-usa.net

This job ad has been posted over 40 days ago...

applicants

Analyst, Account Management- Tokyo, Japan

at Jobisite in Tokyo

Who we are:

BNY Mellon has enjoyed an established presence in Japan since 1970. We have continuously built a strong business that currently employs around 200 BNY Mellon professionals in Tokyo. Our professionals are dedicated to serving Japanese clients and are distinctly familiar with the Japanese economy, business culture and language. Moreover, we are actively involved in the social contribution activities in Japan, including the sponsorship to Shingo Kunieda, wheelchair tennis player started since 2011.

With solid capital base and strong credit ratings, BNY Mellon provides advanced investment solutions that help Japanese investors move, manage and secure assets in capital markets around the world. By providing a complete solution and bringing together a broad range of services such as asset management, securities services and global custody, BNY Mellon supports Japanese clients in taking a proactive approach with their global investment activities.

Responsibilities:

Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities.
Consults with clients on best practices, solutions and regulatory changes to support client engagement. Assigned accounts are typically small and non-complex, often a single product.
Incumbents are gaining experience in account management and mastering the basics of the discipline and the firms products/services.
Incumbent may receive guidance from a more experienced Account Manager.
Provides support to small, non-complex client accounts, ensuring continued client satisfaction and listening for cues on client needs.
Tracks and reports on client metrics.
Completes straight-forward requested tasks for assigned clients.
Liaises with relevant operations contacts (internally and externally) to coordinate service to the client.
Escalates relevant issues to senior team members or management.
Assists with managing client inquiries and resolves problems within scope of knowledge.
Gains understanding of the business environment of assigned clients.
No direct reports.
Responsibilities are limited to own client accounts.
Focus is on smaller and/or less complex client accounts.
Requirements:

Bachelors degree or the equivalent combination of education and experience is required.
0-3 years of total work experience preferred.
Experience in Account Management or Client Service Delivery preferred.
Bilingual capabilities between Japanese and English preferred
What we can offer you:

Challenging, fun and supportive environment
20 days holiday (in addition to Public Holidays)
Highly competitive benefits package including study leave, commutation leave, congratulatory / condolence money and overtime payments
City centre location
Discounts on a range of local retailers
Opportunity to join site wide networking group

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Reference : Analyst, Account Management- Tokyo, Japan jobs

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