This job ad has been posted over 40 days ago...
0

applicants

Full-time Customer Service Agent, PAYS $20/HR

at Global Channel Management, Inc. in Florida


Customer Service Agent needs 5 years service industry experience managing service operations and / or service scheduling

Customer Service Agent requires:

Work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Experience and/or basic project accounting or costing principals is desired.
Able to influence diverse teams to accomplish tasks/goals.


Customer Service Agent duties:

Receives customer requests for unscheduled or scheduled service.
Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Ensures Technicians are provided daily schedules.
Maintains consistent communication with assigned Technicians.

Reference : Customer Service Agent, PAYS $20/HR jobs


Recent jobs at Global Channel Management, Inc.
Full-time Remote Planning Mgr Operations, PAYS $75/HR at Global Channel Management, Inc. in Massachusetts 30-11-2022
Full-time Remote Project Analyst, Pays $45/hr at Global Channel Management, Inc. in Massachusetts 30-11-2022
Full-time Remote Project Analyst, Pays $45/hr at Global Channel Management, Inc. in Massachusetts 30-11-2022
Full-time Electronic Technician ,PAYS $21/HR at Global Channel Management, Inc. in New Jersey 25-11-2022
Full-time Lead Datastage Developer, PAYS $80/HR at Global Channel Management, Inc. in Texas 22-11-2022

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend
Published at 29-09-2022
Viewed: 35 times