Lead Manager, Client Service at BNY Mellon / employment-usa.net

This job ad has been posted over 40 days ago...

applicants

Lead Manager, Client Service

at BNY Mellon in Wexford

Client Service - M2

Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
Maintains familiarity with industry best practices
Develops and maintains policies and procedures for teams managed.
Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
Resolves highly complex or non-routine client issues or inquiries as needed.
Maintains relationships with business teams to report client trends and needs. May provide forward-looking insight on client issues to drive future revenue growth.
Oversees and provides guidance on internal activities and initiatives designed to improve the client experience.
Determines needed improvements through review and analysis of problems reported.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Manages one or more client service/support teams.
Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
Teams support multiple, moderately complex to highly complex (platinum) client accounts.
Requirements:

Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
Relevant professional experience with management experience
Experience in an operational area and/or client services preferred

Our offer

We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:

Full time contract of employment
Module of work: Hybrid
Life and medical insurance, pension scheme
Diverse and inclusive environment strengthened with your unique perspective
Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
Structured career development and possibilities for and global mobility
Exciting opportunities for career and global mobility
Well-defined recognition programs helping you build your personal brand
City Centre locations close to main railway station and flexible working arrangements
Flexible benefits package including fitness discounts and cafeteria system
Employee Referral Program
A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)
Reference : Lead Manager, Client Service jobs

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