Customer service representative at Jobisite / employment-usa.net

This job ad has been posted over 40 days ago...

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Customer service representative

at Jobisite in California

The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers. 971445 8616 is there for you to get hold if interest

Key Responsibilities and Duties:

Master Levels 1 through 3 (Resi/Comm/Temp Serv) to assist all customers across all regions.
Assist customers with goal of achieving customer satisfaction on every call.
Complete new hire training program and pass Quality Assessment monitoring.
Knowledge of in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc.
Must maintain monthly department scorecard with 90% and above standard.
Assists in mentoring program of new team members; quality approach to work order accuracy.
Handle all other duties and assignments as required.

Excellent written and verbal communication skills; able to effectively communicate to all levels of management and customers.
Must be self-motivated and be able to multi-task with time management skills to ensure assigned responsibilities are completed in an efficient manner.
Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
Reference : Customer service representative jobs

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