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Full-time Technology Service Desk Coordinator

at Jobisite in United States Of America

Location: Eugene, OR
Categories: Information Technology, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0

Review of Applications Begins
March 27, 2023, position open until filled

Special Instructions to Applicants
In addition to your online application, please provide a cover letter describing how you meet the minimum requirements, professional competencies, and any preferred qualifications.

Any application missing the above documents/information may be considered incomplete. In order to ensure consideration, please submit your application materials prior to or on the listed review date.

We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications--use your application to let us know what excites you about the role and what transferable skills or other qualities you would bring.

All applications must be submitted here, careers.uoregon. edu/en-us/job/531398/technology-service-desk-coordinator

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon’s main campus. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
The Technology Service Desk Coordinator provides first- and second-tier direct technical support and technology recommendations to the campus community that enhance instructional technology and both academic and research computing. This position works closely with a team of services staff, full-time and student employees, and other IT professionals.

This position coordinates the day-to-day operations of the Information Services Technology Service Desk. This includes assisting customers in solving a broad range of software and hardware problems, training and directing student employees, and contributing to the evaluation and management of services provided to the campus community.

This position has no budgetary authority but may make recommendations to the USS Service Desk Manager.

The Technology Service Desk Coordinator will manage IT student employees.

The daily schedule for this position will be set to provide student employee support and may be non-standard in terms of start and end times. Occasional on-call work will be required to support the business needs of the unit. Being on call requires the participant to live in an area with cell phone reception or to be within cell phone reception for the entire duration of the on call period.

Minimum Requirements
• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
• Strong problem solving skills.
• Ability to adapt within a rapidly changing technical environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Excellent interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
• Ability to work independently as well as in a team-oriented, collaborative environment.
• Excellent judgment and the ability to juggle multiple, oftentimes competing priorities.
• Demonstrated ability to participate in, and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.

Preferred Qualifications
• Experience providing consulting services, with strong problem- solving ability and teaching or training experience.
• Experience with Helpdesk/Service Desk operations in a Higher Education environment.
• Experience with evaluating and implementing Helpdesk/Service Desk services in a Higher Education environment.
• Supervisory experience.
• Experience with ITIL, ITSM or other technology industry based framework.
• Experience with and knowledge of Windows operating systems and networking protocols including TCP/IP.
• Experience with and knowledge of Macintosh operating systems and networking protocols.
• Experience working with server level operating systems and command-line operations.
• Experience working with a multitude of software applications, browsers, platforms, and peripheral devices.

FLSA Exempt: No
Reference : Technology Service Desk Coordinator jobs


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Published at 11-03-2023
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