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IT Incident Manager needs 3+ years of experience in incident management, risk management, or a related field
IT Incident Mgr requires:
 Broomfield, CO, USA
 Dallas, TX, USA
 Iselin, NJ, USA
 New York, NY, USA
 Charlotte, NC
 Bachelor's degree in Computer Science, Information Technology, or a related field.
 3+ years of experience in incident management, risk management, or a related field.
 Strong knowledge of incident management processes, tools, and techniques.
 Experience in coordinating incident response teams and managing incidents through to resolution.
 Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
 Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
 Ability to work under pressure and prioritize competing demands.
 ITIL Foundation certification is a plus.
 Experience with ServiceNow or similar incident management tools is a plus.

IT incident Mgr duties:
• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and other stakeholders.


Reference : IT Incident Mgr jobs

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Published at 05-04-2023
Viewed: 65 times