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Job scope / responsibilities
Key Responsibilities:
Handle inbound customer inquiries via calls, email and live chat
Assist customers with ride bookings, cancellations, fare inquiries, and app-related concerns
Provide professional customer support and issue resolution
Coordinate with drivers and partners to ensure smooth operations
Maintain accurate records of customer interactions and feedback
Adhere to company guidelines and service standards

• Remuneration & Benefits:
• Basic Salary:• RM1,900 per month
• Performance Incentives:• Up to RM400 per month
• Night Shift Allowance:• Up to RM300 per month
• EPF & SOCSO contributions
• Annual Leave:• 12 days per year
• Medical Leave:• 14 days per year
• Comprehensive Paid Training:• 1 month
• Free Shuttle Van Service• (schedule provided before onboarding)
Job requirements
Requirements:
Minimum SPM qualification
Proficiency in English , Bahasa (reading, writing, speaking)
Willing to work 6 days per week (rotational off-day)
Comfortable with rotational shifts (9 hours per shift, inclusive of break)
Able to work on weekends and public holidays
Availability to start on 19 MAY 2025
Must be able to work on-site in Nusajaya, Iskandar Puteri, JB
How to Apply:
Send your resume to [email protected]
or WhatsApp +6017-4768746.
Reference : SALARY UP TO RM2600 BM ENG CUSTOMER CARE E-HAILING @ JB jobs

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Published at 13-04-2025
Viewed: 1009 times