Call centre agent at Jobisite / employment-usa.net

applicants

Call centre agent

at Jobisite in United Kingdom

About Us Response Hub
At Response Hub, were dedicated to delivering excellent customer service solutions on behalf of leading UK businesses. Based in Newcastle, our dynamic and supportive contact centre is growingand were looking for energetic and motivated individuals to join our team as Call Centre Agents.

What Youll Do
As a Call Centre Agent, you will be the voice of our company, assisting customers with inquiries, solving problems, and ensuring a positive experience during every interaction.

Responsibilities:

Handle incoming and outgoing customer calls in a professional manner

Assist customers with general queries, account information, product support, and troubleshooting

Accurately input and update customer records in internal systems

Resolve issues effectively or escalate to the relevant department where necessary

Achieve personal and team performance targets (e.g., call handling time, customer satisfaction)

Provide product or service information clearly and confidently

Maintain a polite, empathetic, and helpful attitude at all times

What Were Looking For
Essential:

Strong verbal communication skills

Good level of written English and computer literacy

Ability to stay calm under pressure

Team player with a positive attitude

Excellent timekeeping and reliability

Working Hours
Flexible shifts: Full-time or part-time (including evening and weekend options)

Monday to Friday and/or weekend availability

Paid training provided

Benefits
Competitive hourly rate

Weekly pay (if preferred)

Career development and promotion opportunities

Supportive and friendly team culture

Monthly performance bonuses and incentives

Staff discounts and employee wellbeing support

Apply Today
If youre ready to take the next step in your customer service career with a growing Newcastle-based team, wed love to hear from you. Apply now and a member of our recruitment team will be in touch.
Reference : Call centre agent jobs

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