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Job Description:
The duties of a Customer Service Sales Manager involve:

-Overseeing and leading the sales efforts of a utility company, which could provide services such as electricity, water, gas, or telecommunications.
-The primary focus is on acquiring new customers, retaining existing ones, and achieving revenue targets. Developing and implementing a comprehensive sales strategy aligned with the overall business objectives and revenue targets,
-Establishing sales targets and goals for the sales team, both in terms of customer acquisition and revenue generation,
-Conducting market research to identify opportunities, customer needs, and competitive landscape, Managing and leading a sales team, including training, and performance evaluation,
-Motivating and coaching the team to achieve individual and collective sales targets,
-A combination of on-site and remote work, with four days at the office and three from home.
-Developing and managing the sales department budget,
-Analyzing sales data and market trends to make accurate sales forecasts.

Skills, Experience and Qualifications required:
-Excellent verbal and written communication skills;
-Extensive knowledge of customer service procedures and principles;
-Organized with attention to detail;
-Ability to resolve customer complaints and issues while maintaining a
professional and calm demeanor;
-Proven previous experience at required skill level - at least 2Years of Experience in a
similar environment/establishment;
-Ability to supervise, lead and inspire the team;

-Job title: Customer Service Sales Manager
-Employer: : UK Utility Factory Ltd.;
-Location: Ilford;
-Hierarchy: Please see the hierarchy chart above;
-Experience: At least 2 years of working in managerial position;
-Salary: £38,000 plus seasonal bonus opportunity;
-Working days / hours: 37.5 hours in a week
-Benefits & Entitlements: 28 days paid holiday, uniform and meals on duty
-Prospects: Salary review; promotion, recognition and reward for outstanding
performance and commitment

Reference : Customer Service Sales Manager jobs

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Published at 08-07-2025
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