Hiring for Workforce Planning Manager at Jobisite / employment-usa.net

This job ad has been posted over 40 days ago...

applicants

Hiring for Workforce Planning Manager

at Jobisite in Stoke-on-Trent

The job roles and responsibilities are :

Supervision and development of Workforce Management team

Ensures service levels and productivity goals are met.

Implement and maintain a workforce management platform.

Provide all workload forecasting and consequent staffing planning to meet service goals.

Maintain and analyse workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.

Coordinate all reporting related to Workforce Management. Develop and maintain scheduling processes for Sales and Customer service agents. Serve as the resident expert on the Workforce Management software package.

Participate in strategic planning and goal development.

Integrate outbound dallier campaigns to support staffing levels.

Oversee technology and process improvements to ensure high customer satisfaction and cost-effectiveness.

Develop presentations on recommendations and process implementations to senior management.

Work closely with stakeholders in Operations and Recruitment to ensure we have the right pipeline of staffing levels

Understand and work with wider stakeholders to ensure growth and strategic goals are aligned to workforce plans Complete special projects as needed
Reference : Hiring for Workforce Planning Manager jobs

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