Workforce Planning Manager at Jobisite / employment-usa.net

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Workforce Planning Manager

at Jobisite in Stoke-on-Trent

Job Title: Workforce Planning Manager
Location: Stoke-on-trent
Start date: Immediate
Contract type: Permanent
Salary & benefits: Industry Standards

The candidate should have the below skill sets,

At least 7 years of direct experience in Workforce management and analytics.
Experience in Omni-channel queue management plus (email-CHAT-Calls).
A minimum of 5 years of supervisor experience required.
Ability to write reports, business correspondence, and product manuals.
Experience using Verint or similar WFM software essential.
Must demonstrate the ability to communicate effectively, both orally and in writing within all levels of Call Center staff.
Prior experience with system implementation and scoping Strong analytical skills and attention to detail.
Ability to effectively partner with various levels of management.
Proficient in the use of Microsoft Office applications including but not limited to Outlook, Internet Explorer, Excel, Word, PowerPoint, etc.

Reference : Workforce Planning Manager jobs

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