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Full-time SEO Customer Success Manager

at Recuitmentboutique in United Kingdom

Our client, Figment Agency, is an award-winning SEO agency with a clear vision: to make SEO results simple. As a strong family-run team, they partner with clients to deliver done-for-you SEO campaigns that have a real business impact on organic traffic, leads and sales. Our client is a finalist of the 2022 European Search Awards and has a glowing 5-star reputation.



As a successful candidate, you will:

Take responsibility for driving client retention and profitability in line with their business objectives.

Maintain regular contact with clients and use their client success framework to ensure they have a deep understanding of their businesses and their goals.

Onboard new clients.

Nurture and grow their relationships with each client, forming strong partnerships which are aligned to their goals and success. Through this partnership, agree on how their experience and skill will be used to help them achieve these.

Undertake regular campaign reviews to mitigate churn and identify growth opportunities.

Develop an inside knowledge of client business objectives, campaign results and what success means to them

Exceed client expectations by delivering outstanding results from their SEO services.

Ensure clients are getting the maximum benefit and ROI from their SEO.

Demonstrate confidence in SEO knowledge to put clients at ease as a trusted long-term consultant.



Campaign Management

Start campaigns with clients; present analysis and develop strong SEO campaign roadmaps.

Communicate regularly with clients to update them on campaign progress.

Deliver campaigns efficiently by resourcing amongst their team

Refine the content plan and ensure that it gets actioned.

Collaborate with their website developers to carry out website changes.

Ensure work is scheduled appropriately.

Deliver campaigns within client budget and deadlines.

Work with their management team to ensure effective resourcing and profitable delivery of client services

Work alongside the Head of SEO, Managing Director and Operations Manager to develop and improve existing SEO processes



Account Management

Lead quarterly campaign review and strategy meetings with clients, taking responsibility for ensuring action points are delivered.

Plan monthly workflow of SEO campaigns to achieve client goals.

Deliver monthly insight reports to clients, maintaining positive actions and outcomes

Manage campaign profitability.



New Business

Support their Managing Director with new business, including keyword research and strategy meetings.

Provide cover with new business enquiries, including triage calls and follow up using Pipedrive CRM.

Consult with new SEO prospects to build trust and help secure new deals.




Essential Skills

Demonstrate alignment with Figments core values.

Broad understanding of SEO including on-page and off-page.

Ability to set personal objectives to complete tasks.

Experience, and a thorough understanding of the elements that underpin a successful SEO campaign to increase organic search presence.

Strong sales, client-facing and verbal communication skills.

Ability to build effective relationships quickly with all team members.

Outstanding personal organisation and time management skills.

Ability to draw insights and make recommendations from data analysis.

Proven project management & delegation skills.

Ability to work flexibly.

Ability to operate in an open, honest and transparent way.

Ability to use initiative and creatively problem solve.

Outcome driven.

Possess a high level of self-motivation and emotional intelligence (EQ).



Desirable

Educated to degree level at 2:1 or above.

Sales, account management or client success experience.



Salary: £35,000 - £40,000 pro annum+ benefits
Reference : SEO Customer Success Manager jobs


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Published at 24-04-2022
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