Full-time Customer Service Representative

at Milk Deriv Crypto in Georgia

The job is only for us people. Customer Service Representative needed Only for US-based work. We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid, and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts, and file documents
-Follow communication procedures, guidelines, and policies
-Take the extra mile to engage customers The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Your Responsibilities list is as follows:
-Manage large amounts of incoming phone calls
-Generate sales leads.

I will provide the descriptions for all the roles described during the interviews and also the hiring officer's contact. Let me know if you have any questions.
Rule: Qualification criteria are that the candidates must be above 18 years of age, and they must be citizens and authorized to work in the US.

“The Job briefing and interview session will be conducted online via Wire Messenger app.
Are you familiar with Wire Messenger? If not, You are required to download the app on Google Playstore or App Store.
Once you are done with the download, you are to set up an account with your Current Email address and add up the recruitment adviser with the username below
(@hr-milkderiv), send a message to her in regards to an online interview.
Notify once done by sending a message stating “I AM READY”.”

Reference : Customer Service Representative jobs

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Published at 24-04-2022
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