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Customer Agent needs 5 years of service industry experience managing service operations and / or service scheduling
Customer Service Agent requires:
 Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
 Must have strong interpersonal skills to effectively communicate with both internal and external clients.
 Service industry
 Scheduling
 Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
 Able to prioritize work activities based upon financial impact to desired business goals.
 Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals.

Customer Service Agent duties:
 Coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians
 Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.
 Receives customer requests for unscheduled or scheduled service.
 Determines customer needs and matches appropriate Technician or Team Lead to the need.
 Communicates the action plan and services to be provided directly to the customer.
 Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
 Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
 Upon completion, reconciles all service requests daily.
 Coordinates labor scheduling to align technician to the appropriate customer and service need.
 Ensures Technicians are provided daily schedules.
 Maintains consistent communication with assigned Technicians.

Reference : Customer Service Agent, Pays $18/HR jobs

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Published at 18-06-2022
Viewed: 164 times