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Job description


Hiring for International Customer Support / Process associate - Fresher / Experienced candidates .

LOOKING FOR IMMEDIATE JOINERS - EASY SELECTION.

EASY TO CRACK THE INTERVIEW.
Any graduate or Undergrads 2022 awaiting results can appear.

DIRECT WALK-IN


Interview will be only 2 easy rounds of interview


For more information
Call or WhatsApp HR Akila@9513161621
Email to hr1621@blackwhite.in

Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Benefits

Attractive Unlimited incentive structure.
2 way cab
Reference : Freshers jobs

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Published at 15-08-2022
Viewed: 160 times