URS - End User Support/Technician at Jobisite / employment-usa.net

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URS - End User Support/Technician

at Jobisite in Antwerpen

Role: URS – End User Support/Technician
Employment type : Permanent
Location: Ghent, Belgium

Job Description :
The URS Team members work with regional technicians, Local IT contacts and the End User Community providing support and delivering on the User Request Services for End User Equipment. This position is an onsite End User facing position.

Role Requirements
> Procurement of IT material (end-user equipment)
> Deploy and install PC's
> Inventory management
> Strong Admin skills and IT knowledge.
> Good command of English
> Basic understanding of End User Equipment Asset Management
> Basic understanding of Web Shop environments
> Ability to work in multiple delivery and management tools
> Ability to work with Vendors and Purchasing tools

Key Responsibilities
> Provide support for End User Requests for all local Customers.
> Ensure the ability to deliver equipment and support according to Service Levels
> Ensure documentation and follow-up communications are performed in a professional way
> Be the natural contact for end-users regarding questions around equipment orders
> Troubleshoot and resolve system and order issues.
> Provide or assist in reporting requests on as needed basis.

Essential Skills and Experience
> A minimum of three years of IT experience
> Excellent Analytical skills
> Good Microsoft O365 Suite knowledge
> Excellent Dutch and English language required
> Demonstrated team player with a high degree of integrity, credibility, and confidentiality.
> Ability to work independently.
> Self-started and driven individual.

Reference : URS - End User Support/Technician jobs

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