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Full-time Customer Service Rep l,PAYS $16/HR

at Global Channel Management, Inc. in Ohio

Customer Service Rep l needs 2+ years’ experience
Customer Service Rep l requires:
 Remote local candidates, local to Mason, OH
 Reduced Hours of operation are 8:30 AM – 6:30 PM (M-F) (reduced hours subject to change based on business needs
 Reduced Weekends Hours – 9:00 am – 5:30 pm (rotating Saturdays). Normal Hours: 8:00 am – 9:00 pm (M-F); Weekends 9:00 am – 7:00 pm).
 Need to be avail to work during any of these hours but would only be assigned to a reg. 8 hr. shift.
 Training will be from 8:30 AM – 5:00 PM. Training is approximately 1 to 1 ½ weeks long.
 After training and a transition period the associate will move to their normal shift
 PC savvy
Customer Service Rep l duties:
 Provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase retail revenues and enhance the overall customer experience.
 Assists customers telephonically and non-telephonically with service and support issues.
 Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
 Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
 Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and L expectations.
 Uses courteous and professional language.
 Works effectively in a team environment.
 Creates a win-win resolution to problems

Reference : Customer Service Rep l,PAYS $16/HR jobs


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Published at 25-01-2023
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