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Job Summary

This candidate will report directly to a Director of Operations and directly supervise 5 frontlines (hourly). This individual will be responsible for overseeing the client’s Coffee program. We are looking for a leader with strong Coffee experience and exceptional client relationship skills. Must be able to lead a team and develop talent, foster a fun and safe work environment, and pivot amidst a changing work environment. The right candidate will possess a passion for all things hospitality, with an emphasis on creating a stellar coffee and tea program. This is a fun, engaging, and creative role that will enable the candidate to pioneer this new program while making a huge impact on its evolution.

The successful candidate will:

Achieve company and client financial targets and goals.
Develop and maintain client and customer relationships.
^ Motivate, coach, mentor, and develop frontline (hourly) staff; and/or
Ensure company standards are met to include compliance with company food and physical safety programs.
Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization.
Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high level of customer service.
Exhibit flexibility to take on additional responsibilities as needed.

Is this opportunity right for you? We are looking for candidates who:

Have a passion for coffee culture and are perhaps looking for a better work/life balance than a typical coffee house can provide.
Enjoy working hard while on duty, but prefer to have most nights/weekends off.
Have a passion for coffee/tea and would like to creatively contribute to the long-term development of this program.
^ Are searching for a position that provides exceptional career guidance and opportunities for growth.

Responsibilities:

Directs all contract management service operations at a single account/unit.
Plans and supervises special functions.
Maintains cash control and payroll records.
Hires and trains unit personnel.
Maintains customer satisfaction and good public relations.
Manages through managers and is accountable for the contract.
Senior-most person assigned to a one client account.
Provides local leadership and strategic direction while developing a team for new and emerging business solutions that sustain growth in the day-to-day operations.

Key Duties

Provides team leadership & training.
Controls unit financials
Directs daily food operations for quality & safety standards.
Supervises day-to-day activities.
Delegates authority
Assigns & prioritizes activities.
Monitors operating standards.
Establishes a safe work environment.
Support workplace inclusion activities

Qualifications:

Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years
Reference : General Manager 3 - Coffee Bar jobs

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Published at 06-02-2023
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