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Our client is looking to recruit a Customer Service Manager to join their small dynamic team working on prestigious car brands in Wembley, London.


JR Auto Centre, is Londons leading alloy wheel repair, refurbishment, and customisation specialist. They offer various vehicle enhancement solutions to make their clients cars look there best. This is a fantastic opportunity to join a team that values each and every member and will reward and promote your growth.



As the successful candidate:

You will be well-versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the departments, hitting and exceeding targets and up-selling their full range of services.

As the successful candidate, you will be responsible for:

Booking customer vehicles in for wheel refurbishment or wheel repairs and liaising with the workshop team to schedule the workload

Meeting customers on arrival and providing them with a seamless service from drop off to vehicle handover

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls

Liaising with the Workshop to ensure customers vehicles are ready on time and all work is carried out at the required levels


You will need to:

Have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers

Be a well-presented individual with a desire, attitude, and character to succeed

Previous experience in a customer service role, ideally working with key targets to deliver customer satisfaction and sales objectives

Having good organisation and administrative skills and knowledge of dealer management systems would be an advantage but is not essential

A motor trade, automotive, or car dealership experience is preferred but not essential

The hours of work are Monday –Friday 08:00 - 18:00 as well as working Saturdays on a rota basis (one Saturday on with Next Saturday off).

The company will offer you:

Salary is between £30,000 - £34,000 depending on experience.

25 days holiday plus bank holidays

Staff discount on works carried out

Bonus incentives


Reference : Customer Service Manager jobs

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Published at 13-07-2023
Viewed: 65 times