Customer Service Representative at Jobisite / employment-usa.net

This job ad has been posted over 40 days ago...

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Customer Service Representative

at Jobisite in New York

We are seeking a highly motivated and experienced Remote Customer Representative to join our team. As a Remote Customer Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This is a full-time position with the flexibility to work from home.

Responsibilities:
1. Provide outstanding customer service via phone, email, and live chat.
2. Address customer inquiries, complaints, and resolve any issues promptly and effectively.
3. Maintain a deep understanding of our products or services and effectively communicate features and benefits to customers.
4. Accurately enter and update customer information in the CRM system.
5. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
6. Upsell and cross-sell products or services to maximize customer value.
7. Strive to meet or exceed monthly sales targets and key performance indicators (KPIs).
8. Stay up-to-date with product knowledge, industry trends, and customer service best practices.
9. Assist in training and onboarding new team members as needed.
10. Adhere to company policies and procedures while ensuring compliance with relevant regulations.
11. Maintain a high level of professionalism and positive attitude in all customer interactions.
12. Contribute to a positive team environment and actively participate in team meetings and initiatives.

Requirements:
1. Minimum of 2 years of experience as a Customer Representative in a similar role at another company.
2. Excellent verbal and written communication skills.
3. Proficiency in using customer service software, CRM systems, and other relevant tools.
4. Strong problem-solving skills and ability to think critically.
5. Empathetic and patient approach when dealing with customer concerns.
6. Ability to work independently and manage time effectively in a remote work environment.
7. High attention to detail and accuracy in data entry and documentation.
8. Flexibility to adapt to changing customer needs and business priorities.
9. Familiarity with sales techniques and a willingness to learn and apply them.
10. Ability to work full-time, adhering to a set schedule, including weekends and holidays if required.

Reference : Customer Service Representative jobs

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