Senior Executive Email Chat & Voice Process at Jobisite / employment-usa.net

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applicants

Senior Executive Email Chat & Voice Process

at Jobisite in Maharashtra

Excellent Opportunity with Sugar Company | Job Location Powai

Role Expectations:

• Passion to learn - Ability to acquire in depth Process/product knowledge.
• Problem solving ability.
• Decision-making skills
• Ability to work effectively in high stress situations.
• Dealing with complexity, analyzing information and implementing the company’s vision of customer obsession.
• Ability to do independent analysis and arrive at conclusions.
• Excellent interpersonal and communication skills.

Role Deliverables:

• Resolve escalated and complex customer issues on-time.
• Anticipate customer needs and deliver timely response to meet their expectations.
• Recommend best practices to meet service level agreements and improve customer satisfaction.
• Facilitating data collection for process improvements and knowledge base improvements.
• Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.
• Ensure that the team follows company policies and procedures.
• Deliver world class services to ensure customer satisfaction.
• Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores, Quality scores set as defined.

Age Criteria - Max 20 yrs to 27 yrs old only can apply

Regards,
Snehal Zende |8369768310 | snehal.zende09@gmail.com
Reference : Senior Executive Email Chat & Voice Process jobs

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