jobber

This job ad has been posted over 40 days ago...

0

applicants

General Summary:

The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all company policies and procedures.

Essential Duties and Responsibilities:

Customer Service:

Provide positive representation of organization.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations:

Ensure a positive, professional and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
Responsible for maintenance of back stock levels.
Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Provide assistance in the overall general maintenance of the store.
Ensure forklift operations and receiving is completed in a safe and efficient way.
Ensure weekly price changes are being completed.
Ensure monthly cycle counts and negative on hand reports are being completed.
Ensure signage is current in the entire store.
Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
Ensure special orders and rain-checks are being completed properly.
Ensure ad signage and products are ready for the customers.
Perform all other duties as assigned.
Store Support Operations:

Responsible for the P & L and other corresponding reports.
Assist District Manager with the budget process for sales and expenses.
Manage payroll and other controllable expenses.
Responsible for the implementation of Store Support programs.
Attend trade shows and seminars with company guidance.
Responsible for successful Loss Prevention, Safety and Internal Audits.
Assist with special projects within the district as set forth by the District Manager.
Hiring and Training of Associates:

Conduct weekly management staff meetings.
Ensure effective training and development of all associates.
Recruit prospective associates for possible management positions throughout organization.
Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
Actively recruit and promote the advancement of associates.
Leadership:

Become an integral part of the community in which you live and work through civic organizations and being community minded.
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
Lead by example; be approachable by all associates and customers.
Other Essential Requirements:

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
PASSION – Showing our love for the work we do, our customers, and our associates.
RESPECT – The humble appreciation that every person is unique and valued.
INTEGRITY – An authentic commitment to moral and ethical behavior.
TEAMWORK – Together we can achieve extraordinary things.
EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications:

High School or GED equivalent.
Must have previous retail management experience. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
At Ace Hardware you can, along with base compensation, unlock even more earning potential $$$. We offer a unique chance to go beyond the standard hourly rate or salary. As a Full-Time, Part-Time, or Seasonal associate in our store, you'll be eligible to participate in the highly rewarding Quarterly Store Associate Incentive Program throughout the fiscal year. This is designed to recognize and reward your outstanding efforts, allowing you to earn additional income based on your performance and dedication. At Westlake Ace Hardware, we believe in fostering a culture of appreciation, where your hard work translates into real financial benefits and gives you the opportunity to boost your earnings.

Job Type: Full-time

Salary: $55,000.00 - $65,000.00 per year
Reference : Retail General Manager - Westlake ACE Hardware jobs

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
Anti-Spam
or cancel

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend

Published at 10-08-2023
Viewed: 88 times