Post a new job
This job ad has been posted over 40 days ago...
0

applicants

Full-time Voice Support Help Desk/Queue Manager , PAYS $47/HR

at Global Channel Management, Inc. in Illinois

Voice Support Help Desk/Queue Manager needs 4+ years’ experience
Voice Support Help Desk/Queue Manager requires:
 Prefers familiarity with Filemaker for departmental records on the voice network and infrastructure
 COVID vaccine
 Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience
 Basic knowledge of Cisco UCCX Script Editor
 Preferred skill: working with Akkadian
 Thorough understanding of how Rightfax works, including user setup and troubleshooting
 Voicemail (with Speechview)
 Understand call handlers in voicemail

Voice Support Help Desk/Queue Manager duties:
 Coordinate Communications Technicians’ projects with Voice Engineers if needed
 Keep Techs informed of new products and technologies (act as a mentor)
 Do daily checks of our various systems and report any problems as needed
 Answer Voice Services Help Desk phone hotline as well as enter Service Now Requests and Incident tickets submitted by phone, email or online portal
 Trouble shoot any issues that come from users (phone lines, rightfax, cannot log in to finesse, voicemail)
 Respond to customer emails in a professional and courteous manner
 Work with installers on phone installs.
 Work well with our other teams (PM’s, Engineers, Network team, Desktop support, other help desks)
 Put in AT&T disconnects or new phone orders and trouble tickets, access to AT&T prime
 Need to understand how service now works and work tickets (a plus if you can create tickets for users)
 Run reports from Service Now
 Build the following types of devices in Cisco Call Manager (CUCM): Phones, IP communicator, Jabber
 Build Cisco UCCX agents
 Level 1 – 2 support for Zoom issues


Reference : Voice Support Help Desk/Queue Manager , PAYS $47/HR jobs


Recent jobs at Global Channel Management, Inc.
Full-time HR Recruiter, Pays $30/hr Chattanooga, TN at Global Channel Management, Inc. in Tennessee 29-04-2024
Full-time Paralegal, PAYS $30, Mulwaukee, WI at Global Channel Management, Inc. in Wisconsin 29-04-2024
Full-time Talent Acquisition Sourcer, PAYS $30/HR: Chattanooga, TN at Global Channel Management, Inc. in Tennessee 29-04-2024
Full-time Aircraft Test Technician , Pays $21/hr Everett at Global Channel Management, Inc. in Washington 29-04-2024
Full-time Outbound Marketing Specialist , Pays $39/hr: Woburn, MA at Global Channel Management, Inc. in Massachusetts 29-04-2024

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend
Published at 11-09-2023
Viewed: 79 times