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Desktop Engineer
at Kiran.P in Illinois
Desktop Engineer
Location: Chicago, IL
Duration: Long-Term contract or Full Time
Role
Addressing user tickets for issues regarding hardware, software, and networking
Troubleshoot problem areas (in person, by telephone, or via remote access)
in a timely and accurate fashion and provide end-user assistance where required.
Troubleshooting applications (MS Office Suite, Windows 10, Office 365, and
cloud solutions).
Maintain & follow Asset Management policies and procedures.
Monitors Service Now and consistently updates tickets daily with work
performed and troubleshooting information.
Creating technical reports and manuals.
Skills
Overall understanding of desktop services and the supporting infrastructure
Experience in Supporting ,troubleshooting Windows operating systems 10 & 11
Demonstrated experience with Microsoft Endpoint Configuration Manager
(SCCM/MECM), Intune, Autopilot, and Microsoft Defender· Experience with
Windows/Mac OS environments.
Knowledge of Software Installation / Upgrade / Rollouts
Must have knowledge in Imaging tools- Windows Autopilot etc
Sound knowledge in PowerShell
Troubleshooting the Hardware and Software problems
Should have knowledge of Remote Tools
Offshore and on shore coordination
Reference : Desktop Engineer jobs
Reference : Desktop Engineer jobs
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Published at 03-10-2023
Viewed: 54 times
Viewed: 54 times