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Our client, Landmark Facilities Management, is a small, independent business with a growing client list based in Ealing Broadway. They are currently recruiting an administrator to assist their growing team.

As the successful candidate, you are someone highly organised, detail-oriented and capable of multitasking . Your role will be providing essential administrative support that enables other staff members to focus on their core responsibilities. Strong communication and interpersonal skills are critical for this role. You will be someone who will ensure the smooth running of a busy office, and support the management team by carrying out office support duties.

As the successful candidate, you will assist in ensuring the smooth and efficient running of administration activities within the company's office, specifically managing the work request and job completion process for work carried out by both internal engineers and external sub contractors.

As the successful candidate, you will:

● Ensure all work requests are actioned and completed within the relevant SLA timescale

● Ensure the work request database is accurately maintained at all times and work request status information is current and accurate

● Ensure all work requests are actioned on the day they are received

Key Responsibilities

● Assist with management of the help desk, receiving work requests, liaising with sub contractorÂ’s and internal engineers and management of the work request process through to job completion using XRM or similar database system

● Monitor all incoming work requests and produce job sheets and sub contractor work requests as required

● Tracks and follows up all work requests through to completion ensuring the status of any request can be determined at any time

● Liaise with clients and subcontractors to ensure work requests are completed in a timely and efficient manner and information is feedback so the client can be kept informed

● Assist with the preparation of client invoices

● Provide a weekly update on work requests

● Ensure the smooth running of the office

● Take accurate messages for senior management

Other Responsibilities

● Assist in the production of monthly statistics for work requests and work completed

● General office administrative and duties

● Acting as office receptionist

● Assisting with post room and courier services as required

● Assisting with or carrying out any other reasonable duties for which they have been trained and are competent.

● To work flexibly and be prepared to perform other reasonable duties either at the normal place of work or other Company establishments

● Carry out all duties in a safe manner and in accordance with the CompanyÂ’s Health & Safety Policies and Procedures

● Present a professional and friendly image to all clients, customers and potential customers

● Chasing payment of invoices

As the successful candidate, you will:

● Be analytical with good IT skills and knowledge of MS Office products

● Have strong administration skills, accurate with a good eye for and close attention to detail

● Be used to working to strict deadlines, working quickly, steadily and consistently.

● Be confident with an excellent telephone manner

● Be resilient and persistent in chasing people and ensuring that results are obtained

● Be able to develop robust relationships with subcontractors and internal engineers which enables them to chase people effectively and get results

● Be able to monitor and track work requests and chase subcontractors, suppliers and engineers to ensure that appropriate action is taken.

● Be a good team player with a flexible and proactive approach to work

● Have excellent organisational and prioritisation skills

● Have A-Level or equivalent (preferred)

● Have customer service: 4 years (preferred)

● Have administrative experience: 3 years (required)

● Driving Licence (beneficial)

● Language: English

○ Spanish (beneficial)

As the successful candidate, our client offers:

● Salary : £26,000.00-£28,000.00 per year negotiable depending on experience.

● Auto Enrolment Pension Scheme(Nest)

● Company phone

● Company credit card

● Hours per week 40 hours

● Full-time, Permanent Contract with 3 month probation period

● London based role with Head Office located in Ealing, Greater London: reliably commute or plan to relocate before starting work (required)

Benefits:

● Flexitime,

● Sick pay

● Monday to Friday

● Commission pay

● Performance bonus

● Signing bonus
Reference : Administrator jobs

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Published at 30-11-2023
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