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Full-time India Software System Engineer, PAYS $19/HR

at Global Channel Management, Inc. in West Bengal

India Software System Engineer needs (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
India Software System Engineer requires:
 Flex, Hybrid
 ServiceNow Certified Systems Administrator (CSA) required.
 Bachelors degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.
 Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred
 Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
 Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.
 Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.

India Software System Engineer duties:
 Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.
 Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.
 Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
 Contribute to the delivery of recurring platform releases.
 Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
 Contribute to and assist in managing the roadmap for customer support & service technology enhancements.


Reference : India Software System Engineer, PAYS $19/HR jobs


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Published at 02-12-2023
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