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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides personal services to employees and guests such as, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property.

• Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.

• Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request.

• Arranges and confirms recreational, dining, and/or business activities.

• Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner.

• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Performs other duties as assigned.
Reference : Concierge jobs

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Published at 06-03-2024
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