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Job Overview:
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities:
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned

Experience:
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail orientated work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and ability to establish cooperative work relationships
Reference : Intake Specialist jobs

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Published at 17-03-2026
Viewed: 2 times