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Student Support Supervisor (JB1579)
Century City
Market Related

MAIN PURPOSE OF JOB:
To maintain customer satisfaction, service delivery and student retention through effective management of the Student Support and Student Services Department and related sub-departments.

REQUIREMENTS OF THE JOB:
Grade 12
Tertiary qualification
Excellent people supervisory qualification or relevant working experience
Excellent communication skills
PC skills, MS office proficient
Professional and confident telephone manner
Excellent organisation, negotiation and admin skills
Ability to research and compile business cases
Experience in call center technologies


KEY PERFORMANCE AREAS:
Manage team leaders and student advisor
Recruitment and training
Weekly, monthly reports for Operations Manager
Operational planning and execution in contact centre
Strategic forecasting and re-reengineering of department to enhance service excellence
Contact centre/department and client data analysis
Ensuring that service levels are achieved and enhanced with clients and service providers
Performance management
Regular staff meetings
Ensuring agent motivation and alignment to business protocols, vision and mission
Oversight and day to day management of staff within department
MIS reporting
Management, development and leadership of staff
Management of policies and procedures
Operational planning and reporting
Management of department payroll and spend
Adhoc duties

Reference : Student Support Supervisor (JB1579) jobs

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Published at 24-02-2022
Viewed: 212 times