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Full-time Markets Operations Client Service Team Lead

at BNY Mellon in Manchester

We’re seeking a future team member for the role of Markets Operations Client Service Team Lead to join our Markets Operations team. This role is located in Manchester – HYBRID.

In this role, you’ll make an impact in the following ways:

Owns service delivery to clients in line with SLDs
Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
Serves as subject matter expert to client across multiple disciplines: FX transactions, onboarding, contracting, tech specs, client education.
Supports client meetings.
Looks at service improvement opportunity.
Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
Responsible for service improvement, technology engagement and new business engagement.
Attends service reviews as required.
Provides training to outsourced teams around new products.
Acts as SME to support Product in defining service offering.
Retains knowledge of offshored functions to enable business recovery.
Provides recovery support for offshore functions.
Acts as SME within incident management.
Provides/reviews MIS/KRI/KPIs as required.
Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
Grades and reports metrics for Middle Office team
No direct reports.
Provides guidance to less experienced Middle Office staff as needed.
Tasked with Team Lead responsibilities.
Contributes to the achievement of team’s objectives.
To be successful in this role, we’re seeking the following:

Bachelor’s degree in finance or the equivalent combination of education and experience is required.
7-10 years of total relevant work experience preferred.
Reference : Markets Operations Client Service Team Lead jobs

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Published at 28-05-2023
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